free 30 Privacy Policy – How We Protect Your Data

1. About this Privacy Policy

This Privacy Policy explains how free 30 (referred to in this document as "we", "us", or "free 30") collects, uses, stores, and protects the personal information of players and visitors who use the free 30 website, mobile site, and related account services. It applies regardless of whether you access free 30 from Metro Manila, Cebu, Davao, the provinces, or anywhere else in the Philippines.

By creating an account or continuing to use free 30, you confirm that you have read this policy and accept it alongside the Terms and Conditions. If you disagree with any part of this policy, please do not register or continue using your account. You can contact our support team for help with account closure.

This policy does not cover third-party websites, apps, or services that may be linked or integrated with free 30. Their privacy practices are governed by their own policies and are outside our control.

2. Personal data we collect

free 30 collects personal data from you directly and automatically as you use the platform. The categories below describe the types of information we may hold at any given time.

Information you provide

• Registration data: full name, date of birth, mobile number, and email address.
• Identity verification documents: government-issued ID, selfie or liveness check, proof of address. These are collected when we are required to verify your identity before releasing a withdrawal or complying with anti-money-laundering procedures.
• Payment details: GCash or Maya account number, bank account details for BDO, BPI, or UnionBank transfers, Visa or Mastercard last four digits and billing name. We do not store full card numbers on our servers.
• Source-of-funds declarations: income category or supporting documents requested during enhanced verification.
• Support communications: messages, attachments, screenshots, and chat transcripts sent to free 30 support.
• Responsible gaming settings: deposit limits, cooling-off requests, and self-exclusion instructions you submit through your account.

Information collected automatically

• Device and connection data: IP address, device type, operating system version, browser or app version, and mobile network operator.
• Session data: login timestamps, pages visited, game sessions started, and time spent on the platform.
• Transaction logs: deposit amounts, withdrawal requests, game round results, and bonus activity linked to your account.
• Cookies and similar technologies: identifiers that help us maintain your session, remember preferences, and detect unusual access patterns. See Section 8 for more detail.

Information from third parties

• Identity verification providers who confirm document authenticity.
• Payment processors who report transaction statuses, chargebacks, or fraud flags.
• Fraud detection services that cross-reference patterns against known abuse indicators.

3. Why we process your personal data

Every piece of data free 30 holds serves a specific purpose. We do not collect information speculatively or hold it longer than necessary.

4. Legal bases for processing

Where data protection law requires a lawful basis for processing personal data, free 30 relies on the following grounds depending on the context:

• Performance of a contract: Processing your registration, payment, and account details to deliver the free 30 service you signed up for.
• Legal obligation: Verifying identity, retaining transaction records, and cooperating with lawful regulatory inquiries under applicable Philippine law.
• Legitimate interests: Security monitoring, fraud prevention, responsible gaming oversight, and internal analytics that improve the platform without overriding your fundamental rights.
• Consent: Sending optional marketing communications about free 30 promotions and games. You can withdraw consent at any time.

5. Sharing and international transfers

free 30 does not sell, rent, or trade your personal information with unrelated third parties for their own marketing purposes. We may share your data in these specific circumstances:

• Payment processors and e-wallet providers: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard networks receive transaction data needed to execute your deposit or withdrawal.
• Identity verification providers: Specialist services that verify document authenticity and perform age or address checks on our behalf.
• Fraud and security services: Providers that help us detect account takeovers, payment fraud, bonus abuse, and other threats to the free 30 community.
• Technology and hosting partners: Cloud infrastructure, database, and support platform vendors operating under confidentiality agreements.
• Regulatory and law enforcement authorities: Where disclosure is required by applicable Philippine law, a valid court order, or a lawful request from an authorised regulatory body.
• Business successors: In the event of a merger, acquisition, or reorganisation, player data may transfer to the successor entity subject to equivalent privacy protections.

Where data is processed outside the Philippines, free 30 takes reasonable steps to ensure that equivalent standards of protection apply. This may include contractual safeguards with the receiving party.

6. How long we keep your data

free 30 keeps personal data for as long as it is needed for the stated purpose and for the periods required by applicable law and regulatory guidance. General guidelines are set out below:

• Active account data: Retained while your account remains open. Marketing preferences are reviewed periodically.
• Closed account data: Identity, payment, and transaction records are generally retained for a minimum of five years after account closure to meet anti-money-laundering and auditing obligations.
• Support communications: Kept for at least two years after resolution to allow reference if a related issue arises.
• Security and fraud logs: Retained as long as reasonably necessary to detect and investigate ongoing threats.
• Marketing consent records: Kept as evidence of consent or withdrawal for the duration of any applicable limitation period.

When retention periods expire and no overriding legal obligation requires continued storage, free 30 securely deletes or anonymises the relevant data.

7. Security measures

Protecting the data entrusted to free 30 is something we take seriously — not just because it is required, but because our players deserve it. Security measures include:

• Encryption of personal and payment data in transit using industry-standard TLS protocols.
• Encrypted storage for sensitive data fields such as identity document images.
• Access controls that limit which free 30 team members can view personal data and for what purpose.
• Multi-factor authentication options for player accounts and internal administrative systems.
• Regular internal security reviews and vulnerability assessments.
• Incident response procedures to detect, contain, and notify in the event of a data breach that triggers a legal reporting obligation.

8. Cookies and tracking technologies

free 30 uses cookies and similar technologies to keep the platform working properly, remember your preferences, and detect unusual activity. Cookies are small data files stored on your device.

Most browsers allow you to review, block, or delete cookies through their settings. Essential and security cookies cannot be blocked without affecting your ability to access free 30 normally.

10. Minors and age restriction

free 30 is strictly for adults aged 21 and older. We do not knowingly collect personal data from anyone under 21. If you believe a minor has created an account, please contact us immediately at support@free30.net so we can investigate and take appropriate action.

Registration requires a date of birth declaration, and free 30 may request identity documents to confirm age during the verification process. Where verification reveals that an account holder is under 21, the account will be closed and any balance handled in accordance with applicable law and the free 30 Terms and Conditions.

11. Changes to this Privacy Policy

free 30 may update this Privacy Policy from time to time to reflect changes in the platform, payment options, applicable law, or our internal practices. The updated date shown at the top of this page will change whenever a revision is published.

For material changes that significantly affect how your data is used, free 30 will provide notice through your registered email address, an in-app notification, or a prominent banner on the website before the change takes effect. Continued use of free 30 after the updated policy comes into force constitutes acceptance of the revised terms.

If a proposed change is not acceptable to you, you may stop using free 30 and request account closure before the revised policy takes effect.

12. Contact us and data complaints

For questions about this Privacy Policy, to exercise a data right, or to raise a privacy concern, contact the free 30 data team at:

• Email: support@free30.net
• Subject line suggested: Privacy Request – [your concern in a few words]

Please include your registered mobile number so we can locate your account. Do not include your password or any one-time verification code in your message.

free 30 aims to acknowledge privacy requests within 3 business days and resolve them within 30 days. Complex requests may take up to 60 days; we will inform you if this applies to your case.

If you believe your data rights have not been respected and our response did not resolve your concern, you may lodge a complaint with the relevant Philippine regulatory authority responsible for data protection matters. We encourage players to contact us directly first so we have the opportunity to address the issue.